01-18-2024 Financial Planning "Counseling"
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Financial Planning “Counseling” Tools to Foster Trust in Your Clients
Presented by Megan McCoy, Ph.D., LMFT, Kansas State University
In this webinar Megan McCoy, a leading authority on financial therapy, talked about ways evidence-based financial therapy tools, techniques, and models that foster trust and commitment with your clients. The presentation began with the antecedents of trust and commitment in planner-client relationship but broaden the discussion to upcoming research on how anxiety mediates the antecedents influence on trust and commitment. The relationship on the antecedents of trust and commitment explained 79% of the variation in trust in a sample of 435 clients.
Attendees Comments:
A few comments from listeners when they were asked what the learned from the webinar:
The Financial Anxiety Scale was a good tool to potentially include in future client meeting when appropriate.
- Kathryn Y.
72% of people experience ongoing financial anxiety, and that only drops that by 1% if you work with a financial planner.
- Bryan R.
"Shared values" are more important than effective communication in building a client relationship.
- David W.
How important it is to recognize financial stress, and how financial stress can prevent a client from understanding the information you share with them. Also, I learned the importance of feeling empathy with your clients.
- Alfred M.
The Financial Anxiety Scale was a good tool to potentially include in future client meeting when appropriate.
- Kathryn Y.
72% of people experience ongoing financial anxiety, and that only drops that by 1% if you work with a financial planner.
- Bryan R.
"Shared values" are more important than effective communication in building a client relationship.
- David W.
How important it is to recognize financial stress, and how financial stress can prevent a client from understanding the information you share with them. Also, I learned the importance of feeling empathy with your clients.
- Alfred M.
The Financial Anxiety Scale was a good tool to potentially include in future client meeting when appropriate.
- Kathryn Y.
72% of people experience ongoing financial anxiety, and that only drops that by 1% if you work with a financial planner.
- Bryan R.
"Shared values" are more important than effective communication in building a client relationship.
- David W.
How important it is to recognize financial stress, and how financial stress can prevent a client from understanding the information you share with them. Also, I learned the importance of feeling empathy with your clients.
- Alfred M.